TWIGA eWallet: Terms and Conditions (“T&Cs”)


Important information: Please read this Agreement carefully before activating Your eWallet. The terms of this Agreement and the Fees apply to all Customers commencing 01.01.2020

1. Definitions and Interpretations

1.1 Capitalised words and expressions used in the Agreement have the following meaning, unless otherwise stated:
‘Agreement’ means these Terms and Conditions together with the Product Information, as may be amended from time to time; ‘Business Day’ means any day on which banks are normally open for business in Cyprus, other than a Saturday, Sunday or national or public holiday in Cyprus;
‘Electronic money’ or ‘e-money’ means electronically stored monetary value as represented by a claim on Us which is issued on receipt of funds for the purpose of making Transactions and which is accepted by a natural or legal person other than Us; ‘eWallet’ means the Web-based electronic money (e-money) account opened and maintained by Us in Your name; ‘Fees’ means any Fees, tariff and charges that may be charged by Us and which are stated in the Fees Section and available on Our Website (as amended from time to time);
‘Merchant’ means an internet retailer or any other person that accepts Transactions on its Third Party eWallet with Us; ‘Person’ includes an individual, firm, company, corporation or an unincorporated body of persons;
‘Product Information’ means the relevant information provided on Our Website and in the Amendments to this Agreement on the specific features, terms, conditions and Fees that apply to Your eWallet, as may be amended from time to time;
‘Third Party eWallet’ means the Web-based electronic money (e-money) account opened and maintained by Us in the name of a third party, including a Merchant;
‘Transaction’ means the transfer of e-money from Your eWallet to a Third Party eWallet or from a Third Party eWallet to Your eWallet;
We’, ‘Us’, ‘our’ or ‘TWIGA’ refers to UCS Group Limited;
‘Website’ means our Website at: www.twigawallet.com or our Mobile Applications
‘You’, ‘Your’ or the ‘Customer’ refers to the person in whose name the eWallet is registered.

2. Introduction

2.1 This agreement between You and US regulates the opening, the use and closure of Your eWallet, including the issuance and redemption of e-money and execution of transactions by Us in relation to Your eWallet. Should You require the issuance of any additional services and/or products an additional agreement may have to be drafted and it will be provided to You when committing to these new services and/or products. Prepaid, debit or virtual cards issued via UCS Group are governed by separate agreements.
2.2 You confirm that You fully understand and accept this Agreement (including the Fees set out in the Product Information and/or in the Fees Sections in order to register Your eWallet.
2.3 This Agreement will take effect on the date You registered your eWallet and will terminate in accordance with Clauses 15 or 16.
2.4 The formal language of this agreement, including the Product Information and the communication Language, is the English language. If a translation to another language is required, such translation is strictly for informal purposes and does not amend or overcome the provisions of this agreement.
2.5 We may appoint one or more Agents. While the Agent may distribute the eWallet on Our behalf, it does not act as Our agent in the issuing of e-money or the carrying out of any Transactions.
2.6 If any provision of this Agreement is deemed unenforceable or illegal, the remaining Clauses will continue in full force and effect.
2.7 No person other than You shall have any rights under this Agreement. Your eWallet is personal to You and You may not assign or otherwise transfer any rights under this Agreement to any third party, without Our prior consent in writing.

3. Licence & Contact Information
3.1 UCS Group limited is a company registered in Cyprus with registration number HE400747 (with register address: John F Kennedy Str, Iris House, 3106 Limassol)
3.2 All communications should be addressed to support@twigawallet.com

4. Changes to the Terms and Conditions
4.1 We may update or amend these Terms and Conditions (including Our Production Information and Fees Section). Notice of any Changes will be given on the Website or by notification by e-mail or by means of mobile device at least two (2) months in advance. By continuing to use the eWallet after the expiry of the 2-month notice period, You acknowledge that You indicate Your acceptance to be bound by the updated or amended Terms and Conditions. If You do not wish to be bound by them, You should stop using the eWallet. You have the right to terminate the Agreement immediately and without charge before the date of the proposed application of the changes to the T&Cs. Your notice objecting to the proposed changes to the T&Cs will be treated as a notice of termination of this Agreement.

5. Your Representations and Acknowledgements
5.1 Upon accepting this Agreement and any amended versions thereof, You represent and warrant to Us, on an ongoing basis, that:
5.1.1 You are legally deemed as having full capacity, are of sound mind and You are at least 18 years of age. In order for You to prove Your capacity and/or Your age, We reserve the right to request from You any extra information.
5.1.2 In case of any contingency that You need to authorise a Third Party to act on Your behalf, all instructions given to the Third Party have to be authorised by You and Us for all intents and purposes of this agreement.
5.1.3 You are obliged to act in Your name and not on behalf of a third party unless otherwise notified to do so in writing and confirmed and accepted by Us. We reserve the right to suspend Your eWallet in the instance of any suspicious activities, upon notification, until the required processes and checks have been carried out by our fraud - compliance department.
5.1.4 You accept and confirm that You are using this product properly and in accordance with AML (anti money-laundering) and counter funding of terrorism requirements. You agree to provide us with accurate, true, current and complete information including such identification and verification documentation as may be required by Us at any time. You commit that all funds used to load/reload Your eWallet originate from legitimate activities and sources.
5.1.5 You affirm that You comply with all laws to which You are subject, including, without limitation, all tax laws and regulations, exchange control requirement and registration requirements.
5.2 You acknowledge and accept that funds received in exchange for electronic money issued by Us do not constitute a term deposit and no interest shall be accumulated on such funds. Our eWallet does not grant interest or bonus related to the duration of time You hold electronic money with us.

6. Fees and Charges
6.1 We may charge Fees in connection with any of Our services and facilities that You have made use of or requested based on Our Production Information and/or Fees Section.
6.2. Where any request, transaction, disputed transaction, arbitration or reversed transaction Involves third party costs You remain liable for these and they will be deducted from Your Account or otherwise charged to You.
6.3 You agree that any Fees and other amounts due and payable to Us under the Agreement may be deducted from your eWallet without notice. Such deductions may be made at any time, and without us notifying you, but these will be reflected in the information on your eWallet.
6.4 We may charge You an Administration Fee in the following circumstances:
6.4.1 In the event that You make any payment to Us that is subsequently reversed after 60 days due to Inadequate account information or inadequate KYC (know-your-Customer) documentation; and/or
6.4.2 In the event of a request for arbitration of a disputed Transaction; and/or
6.4.3 To cover our costs and expenses in providing You with manual support on Your account (e.g. request for legal support).

7. Your eWallet
7.1. We reserve the right to not accept Your application for an eWallet and We are not obliged to provide the reason for declining Your application. We reserve the right to terminate immediately this agreement and close Your eWallet in accordance with Clause 16.
7.2 We can at any time interrupt Your eWallet e.g. when We carry out maintenance. If this occurs, You may not be able to make Your purchases via Your eWallet; to load/reload Your eWallet or to obtain any information in regards to Your eWallet and Your transactions.
7.3 The electronic money stored on Your eWallet is issued by Us in accordance with the Electronic Money Directive (Directive 2009/110/EC of 16 September 2009) and the relevant national legislation of the United Kingdom.
7.4 Funds received by Us for the loading/reloading of Your eWallet will be exchanged for electronic money. Electronic money stored on the eWallet constitutes a claim on Us, which is personal to You and no person other than You has any rights in relation to the electronic money stored in the eWallet. You may not assign or transfer any claims or rights You have in respect of Your eWallet to any third party or otherwise grant any third party any security right or other legal interest over it.
7.5 You agree and understand that You can have only one eWallet with US.
7.6 The eWallet is an electronic money account which enables You to send and receive electronic payments.

8. Opening Your eWallet
8.1 An eWallet can be applied for on Our Website or through Our authorised agents.
8.2 Your TWIGA wallet will be activated once You register online by completing the appropriate form found on the Website. If We decide to close Your account this Agreement will terminate in accordance with Clause 16.
8.3 You must keep the log-in details and password related to Your eWallet safe, secure and private at all times and You must not disclose them to any third party including friends or family.
8.4 Following successful registration and activation of Your eWallet, You will be able to load Your eWallet. Depending on the method of loading, a Fee may apply, as detailed in the Product Information and/or Fees Section.
8.5 You will be able to view the Transactions posted on Your eWallet including the relative amounts and any Fees applied on Your eWallet through the online portal on Our Website. You should check Your Transaction history regularly and report immediately any irregularities or enquiries You have to Us.
8.6 You must ensure that all information You provide is truthful and up-to-date at all times. We shall not be held liable for any loss caused by Your failure to do so. Any amendments to Your contact details should be communicated to Us immediately, by sending the relevant documentation at the e-mail address stated on Our Website.
8.7 If You suspect that a third party is aware of the log-in details or password related to Your eWallet or if such details have been lost, stolen, misappropriated, subject to unauthorised use or have become compromised, You must change them on Our Website immediately, and You must notify Us in accordance with Clause 11 .
8.8 You must not use Your eWallet for an unlawful or illegal purpose as further explained in Clause 11.

9. Sending and Receiving funds E-Money
9.1 You can log in into Your account by using Your log in details and password and transfer e-money from Your wallet to a Third Party eWallet through the online portal on our Website
9.2 You are obliged to ensure that the balance limits of Your wallet are sufficient to cover the transaction You are to perform as well as any applicable Fees, including service Fees and current conversion Fees. It is deemed for the recipient of e-money to ensure that they are subject to spending and withdrawal limits and that this may affect the recipients' access to the e-money You intend to send.
9.3 You have to be extra careful when providing the necessary information required when transferring the e-money.
9.4 Upon receiving e-money into Your eWallet We shall display them in Your Transaction history. You should regularly check the Transaction history and reconcile incoming Transactions with Your own records.
9.5 You should be aware that Transactions may be reversed. If there is a negative balance on Your eWallet as a result of such reversal, You are required to repay us in accordance with Clause 10.6.

10. Loading/Reloading funds into Your eWallet
10.1 You may be asked to answer security questions or to complete other activities that We may reasonably require to ensure proper authorisation of a loading/reloading transaction.
10.2 Your eWallet will not be loaded/reloaded until cleared funds are received by Us and the necessary procedures and relevant checks have been carried out to Our satisfaction.
10.3 In order for You to reload Your account You have to log in through our Website by using Your account details and following the relevant instructions. Payments made by You for loading/reloading that are executed by third party payment services providers are not part of Our service. We do not guarantee the use of them and is at our discretion to discontinue them at any given time.
10.4 You declare that in the instance where You use a payment method or instrument such as credit or debit card in order to reload You wallet which is subject to chargeback right, You will not exercise such chargeback right for any other reason than a breach by Us of this agreement which will result in You having a right to be refunded of the reloaded amount. Otherwise You will not be eligible for a chargeback in the case that We are not responsible including (but not limited to) insufficient balance on the payment instrument or account. We reserve the right to charge You additional Fees in case of a chargeback request or any action undertaken to challenge the same. We may also charge You a chargeback fee per chargeback as detailed in the Product Information and/or Fees Section
10.5 For the purposes of a loading/reloading transaction through a payment account or credit or debit card or other payment instrument, We are the recipient of the payment and not a payment service provider.
10.6 You are obliged to reload Your eWallet with no delay when it has a negative balance as a result of chargeback fee or a reversal of loading transaction or any other reason. Failure to do so is a breach of this Agreement. We reserve the right to suspend Your eWallet in case of a delay to an immediate repayment of a negative balance in Your account. We also reserve the right, at any point in time, to send You reminders or to take other debt collections measures. In the case that any extra charges have been incurred in connection with any debt collection or enforcement measures we reserve right to charge You with them.
10.7 You should be aware that loadings/reloadings may be subject to loading/reloading limits due to security and legal requirements. These limits depend on Your verification status and the loading/reloading method You want to use. 10.8 You must not load/reload Your eWallet through a credit or debit card or other payment instrument or a payment account if You are not the named holder of that payment instrument or account. We take any violation of this requirement very seriously and will treat any attempt to use a payment instrument or account of which You are not the named holder as a fraudulent act. Without prejudice to claiming further damages, if We are required to return funds loaded/reloaded from a payment instrument or account that is not in Your name, We may charge a Fee as mentioned in the Product Information and/or Fees Section
10.9 You accept and agree that any currency other than euro loaded/reloaded into Your eWallet will be converted into euro at the rate of exchange applied by Our bank. You accept that such conversion shall be entirely at Your own cost and risk.

11. Prohibited actions and Transactions
11.1 It is strictly prohibited to use Your wallet for purposes including, but not limited to, Money Laundering, fraud, terrorist financing or such other illegal/criminal activities.
11.2 It is strictly prohibited to use Your wallet to receive funds from persons or entities engaged in fraud, terrorist financing, money laundering, fraud or other illegal / criminal activities.
11.3 If You act in breach or We believe that You may be acting in breach of the prohibitions contained in Clauses 11.1 and 11.2 We reserve the right to:
11.3.1 Decline to perform or reverse the transaction and simultaneously terminate or suspend your eWallet; and/or
11.3.2 Report the transaction to the relevant law enforcement agency and/or qualified authority; and/or
11.3.3 Claim damages from You or charge You a fee as detailed in the Product Information and/or Fees Section;
11.3.5 It is strictly Your responsibility to ensure that You only send or receive e-money from or to Persons or entities for the sale or supply of goods and services that You may provide or receive in compliance with any applicable laws and regulations. Funds that have been transferred to another Person's' or entity’s account does not indicate the legality of the supply or provision of their goods or services. It is required that You should not proceed with any transactions in the instance where You have any hints that this transaction is not legal.

12. Execution of Transactions
12.1 Transactions are regarded as authorised by You where You have given Your consent to the execution of the Transaction by confirming the Transaction Order in such form as may be specified in the Product Information or the instructions provided depending on the means used to give us a Transaction order. A Transaction shall be considered to be authorised only after You have given consent to execute the Transaction.
12.2 Unless We are prohibited by law from doing so, We reserve the right to execute Transaction requests given by You, which received by us, only when all the conditions set out in the Agreement are fulfilled to our satisfaction.
12.3 We will perform transactions to transfer e-money from Your eWallet if sufficient e-money balance is available in Your eWallet (including any applicable Fees), taking into account other orders received by Us even if such orders have not been executed yet.
12.4 If You have a negative balance on Your eWallet for any reason whatsoever, You agree that the outstanding balance will be a debt owed by You to Us.

13. Liability
13.1 We shall not be liable:
13.1.1 For any loss or for any failure to fulfil our duties under the Agreement if such loss or damage if caused, directly or indirectly, by force majeure; and/or
13.1.2 For the goods or services that are purchased with Your eWallet; and/or
13.1.3 For any loss, fraud or theft that is reported more than 13 months following the event; and/or
13.1.4 Where You acted with undue delay, fraudulently or with gross negligence;
13.2 Where Your eWallet is faulty due to Our default, Our liability shall be limited to re-activating Your eWallet or, at Our choice, repayment to You of the Available Balance.
13.3 Where sums are incorrectly deducted from Your Available Balance due to Our fault, Our liability shall be limited to payment to You of an equivalent amount.
13.4 To the fullest extent permitted by law and notwithstanding anything to the contrary in this the Agreement, We will not be liable to You or any other person for any indirect, incidental, special or consequential loss or damage of any kind, or for any loss of profits, revenue or savings (actual or anticipated), or economic loss, or loss of data or loss of goodwill (whether or not the possibility of such loss or damage was known or otherwise foreseeable). Our obligations under this Agreement relate to the issuing of e-money, the operation of the eWallet and related services and We take no responsibility for any losses incurred relating to the quality, safety and legality of any goods or services provided by the Merchant or other Payee
13.5 We will not be held liable for any acts or omissions of or any Fees charged by third parties, such as other banks, for use of their facilities or services, or for the assessment or payment of any taxes, duties or other charges that arise from the underlying commercial transaction between You and another Client.
13.6 You are responsible for Your eWallet, any Username, PIN number and Account passwords. Do not share Your eWallet or Account security details with anyone. In the event of theft, fraud or any other risk of an unauthorised use of Your eWallet, You must immediately notify Us using the contact details given in Our Website. We will take all reasonable steps to stop any unauthorised use of Your eWallet, which may mean that We will suspend Your eWallet. You may also block Your eWallet by following the instructions provided on Our Website to block/suspend the eWallet.
13.7 You will only be entitled to a refund in the case of an unauthorised transaction or incorrectly performed transaction. If You request a refund You accept to notify us immediately without undue delay on becoming aware of the unauthorised or incorrectly performed transaction giving rise to a claim, and no later than thirteen months after the debit date, except in the following cases:
13.7.1 In the case that You have failed to keep the personalised security features of Your wallet safe from the embezzlement of the wallet, in which case You shall be liable for the losses incurred up to the day of notification up to a maximum of 150 euro
13.7.2 In the case that You fail to inform Us immediately for any loss of password, any personal detail of Your eWallet or any other event likely to compromise the security of Your eWallet, in which case You shall be liable for the losses incurred up to the day of notification to us
13.7.3 You will bear all the losses relating to unauthorised payment Transactions where You have acted fraudulently, or with intent, or gross negligence failed to fulfil Your obligations under this Agreement;
13.7.4 You will put up with all the losses resulting from an authorised transaction or incorrectly performed transaction or the misappropriation of the wallet when You fail to inform Us immediately of such event and after the expiration of 13 months from the days You notice that such a transaction was occurred
13.8 You are obliged to accept that You will pay for all transactions' applicable Fees, payments as detailed in the Product Information and/or Fees Section for any following losses where the eWallet is misused from someone who has obtained Your permission and in doing so has acted fraudulently, with intentional default or gross negligence.
13.9 Clause 13 shall survive the termination of this Agreement.

14. Merchants disputes
14.1 In the case that the result of an investigation stipulates that the transaction that has been disputed was genuine and made by You, We reserve the right to charge You a Fee as detailed in the Product Information and/or Fees Section.
14.2 It is under our discretion to assist You with any qualifying disputes in the case that You fail to resolve the dispute with the merchant.
14.3 In the case that We decide to assist You with a dispute You have with a merchant, it is under our discretion and We reserve the right not to refund sums to You, if We strongly believe that Your actions do not comply with the terms of this Agreement. You will not receive a refund until our investigation is complete. In the case that We refund You sums as a result of a dispute that has been proved as non-genuine but after a time period We receive information that proves that the transaction was in fact genuine correct and made by Your end .If You have a dispute with a Merchant about any purchases made using Your eWallet then in the first instance You must attempt to resolve this directly with the Merchant.
14.4 We accept no responsibility or liability for a Merchant refusing to honour an underlying transaction in respect of which You have made a Transaction on Your eWallet or failing to cancel such transaction.

15. Right to Cancel (“Cooling-Off’) 15.1 You have a right to cancel this Agreement within a cooling-off period of 14 days beginning from the date your registered your eWallet. You must contact Us within this 14 day period and inform Us that You wish to withdraw from this Agreement and You must not use the eWallet. We will then cancel the eWallet and reimburse the amount of Available Balance of the Account to the Customer. However, We reserve the right to hold the Available Balance for up to 15 business days from receipt of Your instructions before returning the balance, to ensure that details of all transactions have been received.
15.2 If you do not exercise the right to withdraw from this Agreement, then this Agreement shall stay in full force and effect until terminated by You or Us in accordance to Clause 16.

16. Termination and Suspension
16.1 If You are the Customer and You wish to cancel Your eWallet at any time, You must inform Us of Your wish to cancel and to claim a refund of Your unused funds by emailing Us as detailed on Our Website. You must e-mail Us from the e-mail address registered in your eWallet. You are obliged to provide us with 14 Business Days’ prior notice. Our customer services department will then suspend all further use of Your eWallet. We may terminate Your eWallet or any service associated with it by giving you two months’ prior notice.
16.2 We may also cancel Your eWallet and terminate this Agreement with immediate effect by giving notice, in the following circumstances:
16.2.1 if We decide not to activate Your eWallet for any reason whatsoever;
16.2.2 If You have not complied with this Agreement;
16.2.3 We have reason to believe that You are in any way involved in any fraudulent activity, money laundering, terrorism financing or other criminal activity or if we have any other security concerns.
16.2.4 In the circumstances mentioned in Clause 11.3;
16.2.5 If We need to comply with the law;
16.2.6 If We cease to be authorized to provide the services under this Agreement or if We can no longer process
Transactions due to the actions by third parties.
16.3 If Your eWallet has not had any Transactions (excluding all and any Fees and charges that may apply) for a period of at least 1 year, We reserve the right to close it and to terminate this Agreement. We will notify You of Our intentions before closing Your eWallet.
16.4 We reserve the right to suspend Your eWallet at any time in order to justify reasons related to the security of Your eWallet or in the case that there is any suspicious activity, unauthorised transaction or fraudulent in regards to the uses of Your eWallet. We will notify You in case We have suspended Your account, where possible.
16.5 Upon termination of this Agreement, all pending Transactions and Fees will be processed and deducted from Your eWallet, and if a positive balance remains, We will redeem this to You. The redemption proceeds will be paid to You as soon as the appropriate security checks have been satisfactorily completed.

17. E-Money redemption
17.1 We will redeem either in part or in full the monetary value of the electronic money on Your eWallet, at any time and at par value and without delay, following instructions given by You and in accordance with the Product Information and/or Fees Section.
17.2 For the purposes of a redemption We are a payer and not a payment service provider.
17.3 We reserve the right to carry out any necessary money laundering, terrorist financing, fraud and other illegal activity checks before authorising any redemption or transfer of funds to You, including returning any funds after the termination of the Agreement.
17.4 If Your redemption request exceeds the applicable limits as specified in the Product Information, We may decline Your request and require You to send Us verification documentation attesting Your identity and address, or to otherwise cooperate with Us to verify Your identity, prior to allowing a redemption or transfer of redemption funds to You.
17.5 We do not guarantee the availability of any particular redemption method specified in the Product Information and may make changes to or discontinue a particular redemption method at any time as long as there is at least one redemption method available to You. Where the redemption is received by You through the involvement of a payment service provider (e.g. the bank where You hold the beneficiary bank account), We shall not be responsible for the redemption payment once the funds are received by Your payment service provider.
17.6 We will generally charge a Fee, as stated in the Product Information and/or Fees Section when You require redemption either in full or in part of the positive value on the eWallet, before the termination of the Agreement.
17.7 After We have approved the redemption of funds, You have to ensure that the payment details for the transfer are to be accurate and complete. In the instance where You provide us with incorrect details We will not be held liable for redemption funds sent to the incorrect payment account or instrument. As set out in the Product Information and/or Fees Section We reserve the right to charge You in case You request our assistance in transferring money from an incorrect payment account to the correct one and this is subject to Your wrong provision of details. However, We cannot guarantee that the reclaim efforts will be successful.
17.8 It is deemed that You are the named account holder of the account in which You will instruct Us to transfer the funds in the case of a redemption request by Your end. Any violation of this requirement is taken very seriously and shall be treated as a fraudulent act without prejudice to claiming further damages. If We are required to investigate a redemption for the transfer of funds to a payment account or instrument that is not under Your name, We reserve the right to charge You a fee as it would be detailed in the Product Information and/or Fees Section.
17.9 You have to accept that all redemption requests have to be in the currency of euro and via a bank transfer to a designated account. In the instance where the redemptions are made to an account which is in another currency except euro You shall be liable for any currency exchange Fees. (As Well as to a Fee which may be applicable as detailed in the Product Information and/or Fees Section). In addition, in the instance where costs and Fees have been incurred by any third party acting on behalf of Yourself, We shall not be liable, for receiving funds into Your bank account.
17.10 If, following any redemption, Transactions are found to have been made or charges or Fees incurred using Your eWallet exceed Your available funds, We will notify You of such account discrepancies, and You undertake to pay us on demand for any outstanding amounts owed to Us.

18. Data Protection
18.1 We are the data controller for Your personal data and will process personal data given to us in connection with Your eWallet in order to administer Your eWallet and provide You with services relating to the Account and this Agreement. We may also use Your personal data for marketing purposes and for market research purposes, in accordance with applicable legislation and Our Privacy Policy. Should You not wish to have Your personal data processed for direct marketing purposes at any point in the future, You are required to inform Us accordingly by email at support@twigawallet.com .
18.2 Further to the above, You agree that We, at Our discretion, may record any telephone conversations between You and Us and that such recordings may be used as evidence of Your Instructions and/or for training purposes with the objective of improving Our services.
18.3 We may check Your personal data with other organisations, and obtain further information about You in order to verify Your identity and comply with applicable money laundering and governmental regulations. A record of Our enquiries will be left on Your file but this will not be recorded as a credit check. In accordance with Our Privacy Policy and applicable legislation, We may provide personal data supplied by You to certain named third parties (including data processors) for the purpose of performing Our obligations and exercising Our rights under this Agreement, including third parties located outside the European Union where different data protection standards may apply. When We transfer data outside the EU, We will take steps to ensure that Your data is afforded substantially similar protection as data processed within the EU. We may also disclose Your personal data as required by law or any competent authority.
18.4 By agreeing to these Terms and Conditions, You acknowledge and agree to Our processing of Your personal data in this way.
18.5 You have also seen Our Privacy Policy on Our Website and acknowledge and agree to the provisions thereof (as amended from time to time).

19. Customer Service
19.1 Our Customer support team is normally available from 09:00 to 17:00 EET Monday to Friday, on Business Days and on Saturdays 10:00 to 15:00 EET
19.2 Correspondence received after the opening hours as mentioned in Clause 19.1 shall be treated as having arrived on the following Business Day.

20. Regulation and Law
20.1 This Agreement is governed by Cyprus Law. All disputes arising out of/or relating to this Agreement shall be resolved by the Cyprus Courts, except where European Union legislation requires a specific dispute to be resolved by the courts of another jurisdiction.
FEES SECTION

TWIGA Wallet Fees


Loading Funds in your TWIGA Wallet and IBAN Account from:


  TWIGA Wallet
  

  Loading Fees
  

  Visa/Mastercard
  

1.90% +0.05€
  

  Incoming SEPA transfer
  

3.00€
  

  Direct top-up via our Agents
  

1.50%
  

  MoneySafe voucher
  

4.00%
  

  Instakasa voucher
  

4.00%
  

  Twiga Payment Code
  

3.00%
  

  Payment from merchant
  

0.00%-1.50%
  


Sending Funds from your TWIGA Wallet and IBAN Account


TWIGA Wallet
  

  Sending Fees (IBAN&WALLET)
  

  To another TWIGA wallet
  

  0.90% (Max Fee 15€)
  

  Admin fee to fund TWIGA Card instantly
  

  1.00%
  

  Outgoing SEPA Bank transfer based on transaction amount
  

  1.00€ - 300.00€
  

  1.50 €
  

  300.01€ - 500.00€
  

  3.00 €
  

  500.01€ - 5,000.00€
  

  5.00 €
  

  5,000.01€ - 15,000.00€
  

  15.00 €
  

  15,000.01€ and above
  

  40.00 €
  


Miscellaneous Fees and Charges


  MISCELLANEOUS
  

  FEES & CHARGES
  

  TWIGA card order & shipping
  

  8.95 €
  

  IBAN creation
  

  
  

  Monthly IBAN maintenance
(charged after 1 year from IBAN creation)

  1.00 €
  

  Account Investigation
  

  20.00 €
  

  Foreign exchange
  

  3.00%
  

  Inactivity Fee
(no transactions for 6 months consecutively)

  0.90€/month
  

PRIVACY POLICY


This privacy policy describes how we collect, process, use and disclose your personal data in relation to your access and use of UCS Group services and according to all provisions laid by the General Data Protection Regulation (GDPR). UCS Group is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. For the purpose of providing our services we (UCS Group) are the Data Controller. The ultimate liability lies with the Data Controller and you should address any questions you might have to the contacts details mentioned in this Privacy Policy.

TERMINOLOGY

• ‘personal data’ means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
• ‘processing’ means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
• ‘controller’ means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law.
• ‘processor’ means a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.

WHAT INFORMATION WE COLLECT

We ask for and collect from you the following personal information when you use the UCS Group services. This information is necessary for us to comply with our regulatory obligations and to adequately perform our services. When you sign up for UCS Group services, we require certain personal information such as:
• First name and surname,
• Nationality,
• Registered address,
• Date of birth,
• Place of birth,
• Mobile telephone number,
• E-mail address,
• Identification document and all data from the identification document such as Type of identification document Issue date, ID number, Issuing authority.
• We may choose to collect other date in our enroll forms, which is necessary for your identification and verification.

In accordance with our legal obligations under the relevant Anti-money laundering and anti-terrorism financing regulations, we are obliged to verify your identity or the identity of the authorized user who is opening the Account.

In order to comply with relevant Anti-money laundering and anti-terrorism financing regulations we collect personal data regarding you related to your sources of income and any other similar financial information about you which would help us prevent money laundering and/or terrorism financing.

We may collect information about your computer, including your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns and does not identify any individual. For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalized service. They enable us:

To estimate our audience size and usage pattern. To store information about your preferences, and so allow us to customize our site according to your individual interests. To speed up your searches. To recognize you when you return to our site.
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.
Please note that our advertisers may also use cookies, over which we have no control.

Because of the way that World Wide Web communication standards work, when you arrive at or leave the Twiga website, we automatically receive the Web address of the site that you came from or are going to. We also collect information on which pages of our Website you visit while you are on the Twiga site, the type of browser you use and the times you access our Website. We use this information only to try to understand our customers' preferences better and to manage the load on our servers, so as to improve our service and your experience with Twiga.

We collect information about your payment cards, which are issued to you by third-party issuers and are linked to your account. The information may be as follows: address of delivery of card, issue date, expiry date, IBAN or other payment account identifier to which card is linked to, currency, card transaction data, spending limits, expired cards’ details, SMS or other communication which the cardholder has received or has initiated with us, card status history, date of activation, linked cards or duplicates.

We collect information related to your payment transactions under UCS Group services for example when you make purchases from merchants, you receive money transfers, you accept card payments, we process payments executed by you, or you send money to friends and family.
The payment transaction information may include the payment instrument’s details used, date and time of transactions performed by you, amount of payment transaction, payment instrument expiration date and billing postcode, email address, IBAN or other account identifier information, your address and other related transaction details. This information is necessary for the adequately perform our services.
HOW WE USE THE INFORMATION WE COLLECT

We use, store, and process information, including personal information, about you to provide, understand, improve, and develop UCS Group services, create and maintain a secure environment, pursue our legitimate interests and comply with our legal obligations.
Initiate a payment, send or request money, acceptance of card payment, funding transaction of your Twiga account;
authenticate your access to your Twiga account or your payment instrument; communicate with you about your Twiga account and payment instruments; communicate your personal information with third financial institution of Participants in your payment transaction; create an account connection between your Account and a third-party account or platform, if applicable; perform creditworthiness and other financial standing checks, evaluate applications, and compare information for accuracy and verification purposes. Detect and prevent fraud, abuse, security incidents, and other harmful activity by blocking UCS Group services or by applying other fraud prevention measures. Conduct security investigations and risk assessments. Conduct checks against databases and other information sources.
Comply with legal obligations (such as anti-money laundering regulations). Enforce our rights, interests and claims arising from the Terms & Conditions. We process this information given our legitimate interest in improving the UCS Group services and our clients’ experience with it, and where it is necessary for the adequate performance of the contract with you as well as to comply with applicable laws. WITH WHO WE SHARE PERSONAL DATA

We will not disclose your personal data to anyone except as described in this policy.

With third party service providers

We may share personal information with third party service providers that support us in providing our services, products and/or Platform with functions at our decision and our behalf. These third-party service providers may for example: verify your identity or authenticate your identification documents, facilitating technically the Video Call and/or store the Video Call recording; check information against public databases, conduct background or police checks, fraud prevention, and risk assessment, perform risk monitoring; perform product development, maintenance and debugging, allow the provision of UCS Group services through third party platforms and software tools (e.g. through the integration with our APIs); provide customer support; IT support and development services; card plastic production services; resell and distribute UCS Group products; provide technical support for UCS Group products; promote UCS Group services as business introducers, distributors, promoters, sales agents or similar; perform courier services on our behalf; provide cloud, storage or collocations services; provide audit and accountancy services; provide legal, compliance or other consultancy services. These providers have limited access only to your information necessary to perform the tasks for which they were contracted for on our behalf and are contractually bound to protect and to use it only for the purposes for which it was disclosed and consistent with this Privacy Policy.

With other financial institutions that we have contracted to enable us to provide effectively our services to our customers These financial institutions may only use this information in order for us to provide you with the wider scope of payment features. Such may be: Correspondent banks for the purposes of settling money transfers and currency exchange operations; Domestic payment schemes for the purposes of processing domestic payments; international payment schemes for the purposes of processing euro payments; Card Organizations for the purposes of card issuing and acquiring; Financial Institutions.

With the other parties to transactions when you use our services, such as other Clients, merchants, and their service providers We may share information with the other participants to your transactions, including other clients or payers/payees you are sending or receiving funds from, and merchants or their service providers when you use our services to pay for goods or services. The information includes: Personal Data necessary to facilitate the transaction; Personal Data to help other participant(s) resolve disputes and detect and prevent fraud; and

With other third parties for our legitimate interest or as permitted or required by law
We may share information about you with other parties for our legitimate interest or as permitted or required by law, including: if we need to do so to comply with a law, legal process or regulations; to law enforcement authorities or other government officials, or other third parties pursuant to a subpoena, a court order or other legal process or requirement applicable to us or our corporate family; if we believe, in our sole discretion, that the disclosure of Personal Data is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity; to protect the vital interests of a person; with credit agencies and data processors for credit reference checks and anti-fraud and compliance purposes; to investigate violations of or enforce a user agreement or other legal terms applicable to any Service; to protect our property, Services and legal rights; to facilitate a purchase or sale of all or part of our business; in connection with shipping and related services for purchases made using a Service; in relation to promoting UCS Group services to end users by third party business introducers. To help assess and manage risk and prevent fraud against us, our clients and fraud involving our websites, mobile apps or use of our services, including fraud that occurs at or involves our business partners, strategic ventures, or other individuals, and merchants; to banking partners as required by card association rules for inclusion on their list of terminated merchants; to credit reporting and collection agencies; to companies that we plan to merge with or be acquired by; and to support our audit, compliance, and corporate governance functions.

We do not share your Personal Data with third parties for their marketing purposes without your consent.

Monitoring

We may monitor or record telephone calls, emails, web chat or other communications with you for regulatory, security, customer services or training purposes.

Social Media

We may review and use public comments and opinions made on social networking sites (e.g. Facebook and Twitter) to better understand our customers and our provision and development of UCS Group services.

YOUR RIGHTS
You may exercise any of the rights described in this section pursuant to the Terms and Conditions by sending an email from your e-mail registered to UCS. Please note that we may ask you to verify your identity before taking further action on your request. Please note that upon receipt of your e-mail we shall try our best to provide you with the requested information and resolve your request in reasonable time, subject to all obligations which we or the related companies have under the applicable laws and the GDPR.

Managing Your Information.

You have the right to obtain the following:
• confirmation of whether, and where, the we are processing your personal data;
• information about the purposes of the processing;
• information about the categories of data being processed;
• information about the categories of recipients with whom the data may be shared;
• information about the period for which the data will be stored (or the criteria used to determine that period);
• information about the existence of the rights to erasure, to rectification, to restriction of processing and to object to processing;
• information about the existence of the right to complain to any Regulator;
• where the data was not collected from you, information as to the source of the data; and
• information about the existence of, and an explanation of the logic involved in, any automated processing.
• Additionally, you may request a copy of the personal data being processed.
Rectification of Inaccurate or Incomplete Information.
You have the right to ask us to correct inaccurate or incomplete personal information concerning you (and which you cannot update yourself via your online access to UCS Account). Data Access and Portability.

You have the right to:
• receive a copy of your personal data in a structured,
commonly used, machine-readable format that supports re-use;
• transfer your personal data from one controller to another;
• store your personal data for further personal use on a private device; and
• have your personal data transmitted directly between controllers without hindrance.
In some jurisdictions, applicable law may entitle you to request copies of your personal information held by us.

Data Retention and Erasure.
We generally retain your personal information for as long as is necessary for the performance of the contract between you and us and to comply with our regulatory obligations. If you no longer want us to use your information to provide services to you, you can request that we erase your personal information and close your UCS Account, providing your account is in good standing, not blocked or somehow limited for compliance, risk or regulatory reasons, or due to your outstanding obligation to us, court order, pledge or order by another regulator or other reason which prevent us by law to close your account or terminate the Service. In case the Data Controller is a regulated financial institution, such as credit institution, E-money institution or similar, such Data Controller is obliged under PSD and AML laws to keep your personal information and all transactions history for a period of 5 years after the termination of the relation with you. Please note that if you request the erasure of your personal information:

• We may retain some of your personal information as necessary for our legitimate business interests, such as fraud detection and prevention and enhancing security. For example, if we suspend an UCS Account for fraud or safety reasons, we may retain certain information from that UCS Account to prevent that client from opening a new UCS Account in the future. We are also obliged to retain personal data which we have collected for the purposes of complying with the relevant anti-money laundering and anti-terrorism financing for a period as defined under the applicable law.

• We may retain and use your personal information to the extent necessary to comply with our legal obligations. For example, UCS may keep some of your information for tax, legal reporting and auditing obligations. Withdrawing Consent and Restriction of Processing. Where you have provided your consent to the processing of your personal information by us you may withdraw your consent at any time by sending a communication to us specifying which consent you are withdrawing. Please note that the withdrawal of your consent does not affect the lawfulness of any processing activities based on such consent before its withdrawal. Additionally, in some jurisdictions, applicable law may give you the right to limit the ways in which we use your personal information, in particular where (i) you contest the accuracy of your personal information; (ii) the processing is unlawful and you oppose the erasure of your personal information; (iii) we no longer need your personal information for the purposes of the processing, but you require the information for the establishment, exercise or defense of legal claims; or (iv) you have objected to the processing and pending the verification whether our legitimate grounds override your own. Objection to Processing.
In some jurisdictions, applicable law may entitle you to require us not to process your personal information for certain specific purposes (including profiling for marketing purposes) where such processing is based on legitimate interest. If you object to such processing we will no longer process your personal information for these purposes unless we can demonstrate compelling legitimate grounds for such processing or such processing is required for the establishment, exercise or defense of legal claims. Please note that Data Controllers which are regulated financial institutions, such as credit institutions, E-money institutions or similar are obliged under AML laws to make risk profiling of their customers upon opening of the relationship and constantly during the relationship and this is a legitimate reason. In case you do not wish us to process your personal data for certain specific purposes, which are legitimate purposes to us, you shall have to close your account or we may have to stop providing you some or all of the Services, subject to all conditions for the closing of the account.
Where your personal information is processed for direct marketing purposes, you may, at any time ask us to cease processing your data for these direct marketing purposes by sending an e-mail to the contact e-mails below.

COMPLAINTS

If you have any complaints you should try first to resolve the issue with us by sending an email, from you registered e-mail address with us, at dpo@ucspayments.com.

In case you are not satisfied with the response you can contact the respective data protection supervisory authority at commissioner@dataprotection.gov.cy .

PENALTIES

Without prejudice to any other administrative or judicial remedy, every data subject shall have the right to lodge a complaint with a supervisory authority, in particular in the Member State of his or her habitual residence, place of work or place of the alleged infringement if the data subject considers that the processing of personal data relating to him or her infringes this Regulation. The supervisory authority with which the complaint has been lodged shall inform the complainant on the progress and the outcome of the complaint including the possibility of a judicial remedy pursuant to Article 78 of the GDPR

SECURITY

We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure of information we have physical, electronic and managerial procedures in place to keep your information safe. Once logged into your Twiga Wallet, all internet communication is secured using Secure Socket Layer (SSL) technology with high security 256bit encryption, certified by Comodo.

However, this high level of protection can only be effective if you follow certain security practices yourself. You must never share your Twiga Wallet or login details with anyone. If you are concerned that any of your login details have been compromised, you can change them any time once you are logged on but you should always also immediately contact Customer Services and tell us why you think your login details have been compromised. Please read our Twiga Wallet Terms & Conditions for further information on how to keep your Twiga Wallet Account safe. Details of how to contact Customer Services are available from the “Support” section of the Website.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access. When transferring data outside the EU, we will take steps to ensure that your data is afforded substantially similar protection as data processed within the EU. Please be aware that not all countries have laws to protect data in a manner equivalent to that of the EU. Your use of our products and services will indicate to Us that you agree to the transfer of Your data outside the EU. You have the right to object to the processing of your data and to its transfer outside the EU on compelling legitimate grounds.

CHANGES TO OUR PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time in accordance with this provision. Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. If you disagree with the revised Privacy Policy, you may cancel your Account. If you do not cancel your Account before the date the revised Privacy Policy becomes effective, your continued access to or use of UCS GROUP Platform will be subject to the revised Privacy Policy. Contact, questions, comments and requests regarding this privacy policy are welcomed and should be addressed to privacy@twigawallet.com .

GOVERNING LAW

Your use of this Site is governed by the laws of the Republic of Cyprus. All disputes arising out of or relating to this website shall be resolved by the Courts of the Republic of Cyprus.
This cookie statement applies to citizens of the European Economic Area.

1 Introduction
Our websites are https://www.twigacard.com and https://twiga.cardnetgate.com (hereinafter: "the websites") use cookies and other related technologies (for convenience all technologies are referred to as "cookies"). Cookies are also placed by third parties we have engaged. In the document below we inform you about the use of cookies on our website.

2 What are cookies
A cookie is a small simple file that is sent along with pages of this website and stored by your browser on the hard drive of your computer or another device. The information stored therein may be returned to our servers or to the servers of the relevant third parties during a subsequent visit.

3 What are scripts?
A script is a piece of program code that is used to make our website function properly and interactively. This code is executed on our server or on your device.

4 What is a webbeacon?
A web beacon (or a pixel tag) is a small, invisible piece of text or image on a website that is used to monitor traffic on a website. In order to do this, various data about you is stored using web beacons.

5 Consent
When you visit our website for the first time, we will show you a pop-up with an explanation about cookies. As soon as you click on "All cookies", you consent to us using all cookies and plug-ins as described in the pop-up and this cookie statement. You can disable the use of cookies via your browser, but please note that our website may no longer work properly.

6 Third parties
We have made agreements about the use of cookies with other companies that place cookies. However, we cannot guarantee that these third parties handle your personal data in a reliable or secure manner. Parties such as Google are to be considered as independent data controllers within the meaning of the General Data Protection Regulation. We recommend that you read the privacy statements of these companies.

7 Cookies

7.1 Technical or functional cookies
Some cookies ensure that certain parts of the website work properly and that your user preferences remain known. By placing functional cookies, we make it easier for you to visit our website. This way, you do not need to repeatedly enter the same information when visiting our website and, for example, the items remain in your shopping cart until you have paid. We may place these cookies without your consent.

7.2 Analytical cookies
We use analytical cookies to optimize the website experience for our users. With these analytical cookies we get insights in the usage of our website. We ask your permission to place analytical cookies.

7.3 Advertising cookies
We do not use any advertising cookies on this website.

7.4 Social media buttons
On our website we have included buttons for Facebook, Twitter and Instagram to promote webpages (e.g. “like”, “pin”) or share (e.g. “tweet”) on social networks like Facebook, Twitter and Instagram. These buttons work using pieces of code coming from Facebook, Twitter and Instagram themselves. This code places cookies. These social media buttons also can store and process certain information, so a personalized advertisement can be shown to you.

Please read the privacy statement of these social networks (which can change regularly) to read what they do with your (personal) data which they process using these cookies. The data that is retrieved is anonymized as much as possible. Facebook, Twitter and Instagram are located in the United States.

8 Placed cookies
Miscellaneous
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Sharing
This data is not shared with third parties.

9 Your rights with respect to personal data
You have the following rights with respect to your personal data:

You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for. Right of access: You have the right to access your personal data that is known to us.
Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish. If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.
To exercise these rights, please contact us. Please refer to the contact details at the bottom of this cookie statement. If you have a complaint about how we handle your data, we would like to hear from you, but you also have the right to submit a complaint to the supervisory authority (the Data Protection Authority).

10 Enabling/disabling and deleting cookies
You can use your internet browser to automatically or manually delete cookies. You can also specify that certain cookies may not be placed. Another option is to change the settings of your internet browser so that you receive a message each time a cookie is placed. For more information about these options, please refer to the instructions in the Help section of your browser.

Please note that our website may not work properly if all cookies are disabled. If you do delete the cookies in your browser, they will be placed again after your consent when you visit our websites again.

11 Contact details
For questions and/or comments about our cookie policy and this statement, please contact us by using the following contact details:

UCS GROUP LTD
JOHN F KENNEDY, IRIS HOUSE
3106 LIMASSOL
Cyprus
Website: https://www.twigacard.com Email: support@twigacard.com
As a general rule, third parties may not use the TWIGA logo.

On this page are the limited circumstances under which third parties may use the TWIGA logo. The logo must always be used pursuant to the specifications on this page to identify TWIGA, or TWIGA products or services. Any use that falls outside of these specifications is strictly prohibited.

Third parties may only use the logo without a license under the following limited circumstances: In advertising, marketing collateral, or a website that references your connection with TWIGA (e.g., the material states that you are an authorized distributor or reseller of TWIGA products) provided that the area in which the TWIGA logo is used includes the corporate logo of at least 1 other company with which you have a similar relationship. In an area of a website, advertising, or marketing collateral exclusively dedicated to the sale of TWIGA products.

Do not use the TWIGA corporate logo in products, product packaging, or other business services for which a formal license is required.

The logo may not be displayed as a primary or prominent feature on any non-TWIGA materials. Companies using the logo pursuant to these guidelines must also display in the primary and more prominent position, their own logo(s), business name, product names, or other branding.

The logo may not be imitated or used as a design feature in any manner.

The logo may not be used in a manner that would disparage TWIGA or its products or services.

Neither the logo nor the TWIGA name may be used in any other company name, product name, service name, domain name, website title, publication title, or the like.

Non-TWIGA materials should not mimic any TWIGA advertising, product packaging, or website design.

The logo must be used as provided by TWIGA with no changes, including but not limited to changes in the color, proportion, or design, or removal of any words or artwork. The logo may not be animated, morphed, or otherwise distorted in perspective or appearance.

Use our logo:




Logo Spacing



Logo Background



Logo Donts

TWIGA Card Fees


  Fees
  

  TWIGA Card
  

  
  

Euro (€)
  

  GBP (£)
  

  Card cost and shipping
  

9.60
  

  9.60
  

  Account closure / Redemption
  

10.00
  

  10.00
  

  Card replacement
  

15.00
  

  15.00
  

  Dispute fee
  

20.00
  

  20.00
  

  Chargeback Fee
  

20.00
  

  20.00
  

  Annual Fee
  

10.00
  

  10.00
  

  Foreign exchange fee
  

3.00%
  

  3.00%
  

  Domestic ATM withdrawal
  

4.50
  

  4.50
  

  International ATM withdrawal
  

5.50
  

  5.50
  

  ATM decline fee
  

0.50
  

  0.50
  

  ATM balance inquiry fee
  

0.50
  

  0.50
  

  PIN change fee
  

0.50
  

  0.50
  

  Resend PIN fee
  

0.50
  

  0.50
  



Limits

  TWIGA Card
  

  
  

Euro (€)
  

  GBP (£)
  

  Maximum balance at any time
  

  20,000
  

  16,000
  

  Maximum daily load
  

  2,500
  

  2,000
  

  Maximum monthly load
  

  15,000
  

  15,000
  

  Maximum annual load
  

  50,000
  

  50,000
  

  Maximum single payment
  

  5,000
  

  4,000
  

  Maximum daily payment
  

  5,000
  

  4,000
  

  Maximum monthly payment
  

  15,000
  

  15,000
  

  Maximum annual payment
  

  50,000
  

  50,000
  

  Maximum single ATM withdrawal
  

  600
  

  600
  

  Maximum daily ATM withdrawal
  

  1,800
  

  1,800
  

  Maximum monthly ATM withdrawal
  

  15,000
  

  15,000
  

  Maximum yearly ATM withdrawal
  

  50,000
  

  50,000
  



  Usage Restrictions
  

  MCC 5542 - automated
  fuel dispensers
  

TWIGA Wallet Fees


Loading Funds in your TWIGA Wallet and IBAN Account from:


  TWIGA Wallet
  

  Loading Fees
  

  Visa/Mastercard
  

1.90% +0.05€
  

  Incoming SEPA transfer
  

3.00€
  

  Direct top-up via our Agents
  

1.50%
  

  MoneySafe voucher
  

4.00%
  

  Instakasa voucher
  

4.00%
  

  Twiga Payment Code
  

3.00%
  

  Payment from merchant
  

0.00%-1.50%
  


Sending Funds from your TWIGA Wallet and IBAN Account


TWIGA Wallet
  

  Sending Fees (IBAN&WALLET)
  

  To another TWIGA wallet
  

  0.90% (Max Fee 15€)
  

  Admin fee to fund TWIGA Card instantly
  

  1.00%
  

  Outgoing SEPA Bank transfer based on transaction amount
  

  1.00€ - 300.00€
  

  1.50 €
  

  300.01€ - 500.00€
  

  3.00 €
  

  500.01€ - 5,000.00€
  

  5.00 €
  

  5,000.01€ - 15,000.00€
  

  15.00 €
  

  15,000.01€ and above
  

  40.00 €
  


Miscellaneous Fees and Charges


  MISCELLANEOUS
  

  FEES & CHARGES
  

  TWIGA card order & shipping
  

  8.95 €
  

  IBAN creation
  

  
  

  Monthly IBAN maintenance
(charged after 1 year from IBAN creation)

  1.00 €
  

  Account Investigation
  

  20.00 €
  

  Foreign exchange
  

  3.00%
  

  Inactivity Fee
(no transactions for 6 months consecutively)

  0.90€/month
  
 
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